UNC Health Talk

Using Technology to Conveniently Connect Patients and Providers

Need a doctor right away? It’s now possible to see one using your phone.

UNC Urgent Care 24/7 is a virtual care service launched in April to provide easier access to physicians by phone, tablet or computer for non-emergency medical issues such as allergies, fever, nausea and sore throat.

By talking to patients through a video chat, physicians can diagnose problems, recommend treatment and write prescriptions when appropriate. Barbara Edson, executive director of UNC Health Care’s Virtual Care Center, says this service could come in handy for anyone, no matter where you live.

“Let’s say you’re a busy mom, or you don’t have easy access to a doctor’s office. If you think your child has pinkeye, you can use UNC Urgent Care 24/7 to get your child diagnosed and get the treatment they need quickly.”

The video portion of this service is especially helpful to both the patient and physician, Edson says.

“A doctor can be miles away but still get to see the patient with their own eyes. That visual aspect of an appointment is very important when it comes to getting a real feel for what is happening with the patient, and what kind of treatment they need,” Edson says.

The service costs $49 or less per visit, depending on insurance. Patients with true emergencies, including chest pain, should still go to a hospital emergency department, or dial 911.

As the service is part of the UNC Health Care System, a visit summary will be provided to include in your medical record and can be made available to your physician for follow-ups.

No matter your situation, UNC is working to make your health care options closer and easier.

To register and create a free UNC Urgent Care 24/7 account, visit uncurgentcare247.com or visit the Apple App and Google Play stores to download the app to a smartphone or tablet.